ARSO Consumer committee (ARSO COCO) was approved by the 48th ARSO Council meeting. It promotes Consumer participation in African standardization processes as a means of availing them an avenue to articulate consumer interests in the standardization and conformity assessment. This is because standards provide an important platform to address the following eight consumer rights:

  • The right to consumer education
  • The right to a healthy environment
  • The right to satisfaction of basic needs
  • The right to safety
  • The right to to be informed
  • The right to to be heard
  • The right to redress
  • The right to choice

Objectives and Functions

ARSO COCO acts as African consumer vigilant and voice in standardisation by:

  • Providing information on how standardization benefits consumers and how consumers can contribute to standards development
  • Mobilize African consumer bodies to participate in National and Regional standards setting
  • Provide standardisation informational material in relation to the consumer issues
  • Ensure the African standards produced are relevant to the market

How Consumers get their concerns addressed in standards?

  • Attending forums for the exchange of Information: environment, health, safety, and privacy in standardization discussions
  • Take part in the standards making process
  • Pointing out good and services that require standards or do not meet expectations in terms of safety, quality
  • Proposing solutions to address the issues that require consumer protection
  • Consuming goods and products that utilize African standards

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